Question
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Answer
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What are your Customer Service Hours?
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Customer Service is available Monday through Friday 8:00 am e.s.t – 5:30 pm e.s.t. at 866-SURE-LOK or via email at
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.
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How can I get a Sure-Lok product catalog?
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The catalog is available to view or download online. You can also contact Customer Service at 866-SURE-LOK or fill out the Contact Us form.
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Can I buy products online?
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The Safe & Secure Training Program is available for purchase online with a major credit card.
To purchase all other products, contact Customer Service at 866-SURE-LOK for distributors in your area.
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How do I find a Sure-Lok distributor in my area?
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Contact Customer Service at 866-SURE-LOK for information on distributors in your area.
In Australia and New Zealand, visit Norden Conversion at www.norden.com.au
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How do I become a Sure-Lok distributor?
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Contact Customer Service at 866-SURE-LOK for details.
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How do I place an order?
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If you are an authorized Sure-Lok distributor:
Orders can be placed with Customer Service at 866-SURE-LOK Monday through Friday 8:00 am e.s.t – 5:30 pm e.s.t. Orders can be faxed to 866-TIE-DOWN or sent via email to
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anytime.
If you are not an authorized Sure-Lok distributor:
Contact Customer Service at 866-SURE-LOK for Sure-Lok distributors in your area.
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Can I ship directly to my customer?
(I am a Sure-Lok authorized distributor.) |
Yes, Sure-Lok will drop ship to your customer. Contact Customer Service at 866-SURE-LOK for more information.
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Can my PO be revised after it’s been placed?
(I am a Sure-Lok authorized distributor.) |
Contact Customer Service at 866-SURE-LOK as soon as possible to review PO revisions and confirm if the changes can be made to your order.
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What is the warranty for Sure-Lok products?
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Sure-Lok's Titan products are warranted for a period of three (3) years from date of shipment to be free from defects in material or workmanship.
All other Sure-Lok products are warranted for a period of one (1) year from date of shipment to be free from defects in material or workmanship. Any products found to be defective in material or workmanship within the warranty period will be repaired or replaced.
This warranty does not extend to any product which has been subjected to misuse, abuse, accident, negligence, exposure to the elements or chemicals, alteration or unauthorized repair.
Upon notification that a product has been found to be defective, Sure-Lok, Inc. will advise to which location the product should be returned via freight prepaid.
This limited warranty is in lieu of all other warranties expressed or implied, including but not limited to any implied warranty of merchantability or fitness for any particular purpose. In no event will the company be liable for special, indirect or consequential damages or loss of vehicle, cargo or profits.
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What is your return policy?
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If you are an authorized Sure-Lok distributor:
No material may be returned without the written consent of Sure-Lok (RGA#). A restocking charge and full outgoing and incoming freight charges will apply to material accepted for return. Contact Customer Service at 866-SURE-LOK with the applicable purchase order for further information.
If you are not an authorized Sure-Lok distributor:
Contact the Sure-Lok distributor from whom you purchased the products for details regarding their return policy.
If you purchased the Safe & Secure Training Program online:
No material may be returned without the written consent of Sure-Lok (RGA#). A restocking charge will apply. Contact Customer Service at 866-SURE-LOK for further information.
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I searched for a part number on your website and received no results. What does that mean?
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Verify the part number and try again. The part number may have changed or been discontinued. Contact Customer Service at 866-SURE-LOK if you are unsure of a part number or you continue to have difficulty finding a part number on our website.
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How do I order your Safe & Secure Training Program?
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Purchase the Safe & Secure Training Program on the Training Page or contact Customer Service at 866-SURE-LOK for distributors in your area.
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Can I receive additional Certificates of Completion for the Safe & Secure Training Program?
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Yes, they are available free of charge. To receive your free copies, contact Customer Service at 866-SURE-LOK or fill out the Contact Us form.
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Do you provide on-site training?
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Yes, for large groups, onsite training is available upon request. Complete the Contact Us form or contact Customer Service at 866-SURE-LOK for a copy of the Training Request form. After receipt of completed form, a Product Specialist will contact you to discuss your training needs.
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What trade shows do you attend?
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Sure-Lok attends 6 National shows and more than 75 state and local shows each year.
Visit the News & Events page for a list of upcoming shows.
For questions about trade shows, contact Marketing at 800-866-0004 or complete the Contact Us form.
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Where can I find more information on properly securing a wheelchair?
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Review the installation instructions that come with Sure-Lok products. Locate your vehicle’s layout in the Application Section of the catalog for further recommendations. The Doing it Right Training Video includes how to secure a wheelchair and its occupant and is available to view online.
Another resource is the Rehabilitation Engineering Research Center (RERC) Wheelchair Transportation Safety’s FAQ page at http://www.rercwts.org/index.html
Contact Customer Service at 866-SURE-LOK with any additional questions.
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